Application Management

Application Management

Applications Increasing? Complexity and Cost to Support Increasing? 

Is your organization under tremendous pressure to:

  • Optimize application costs and reduce cost of operations year over year?
  • Integrate digital innovation into traditional application managed services?
  • Automate support processes to the highest possible level?

Silver Tree will decrease your costs AND optimize application support services

Silver Tree offers both business-as-usual application support services and we leverage our rich experience of working on multiple Application Management Service (AMS) engagements to introduce digital innovation to our clients. 

Our proven three-phase approach toward taking over our clients’ AMS involves

  1. Transition & Shadow Support
  2. Steady State
  3. Continuous Improvement

Predictable Outcomes

Our strategic and legacy application maintenance and support services are backed by strong analytics and insights, allowing clients to derive predictable outcomes. With our unique approach, we introduce automation and app modernization to facilitate self-support enablement. We help our clients with:

  • In-depth application analysis to discover innovation opportunities
  • Shift left approach adoption and process improvements to focus on quality 
  • Process transformation to leverage emerging technologies

Outcomes Delivered:

  • Higher application uptime
  • Enhanced customer satisfaction score (CSAT)
  • Improved deployment quality
  • Enhanced ecosystem maintainability
  • Lower cost of support and quality
  • Faster time to market and a more responsive support cycle

Automation

Our efforts toward continuous integration and continuous delivery (CI/CD)—often referred to as the key pillars of DevOps—have helped us automate application maintenance and support for our clients, offering them bottom-line benefits.
We introduce the concept of Intelligent Process Automation, giving clients the combined benefits of Robotic Process Automation (RPA) and DevOps in continuous application maintenance and support.
Silver Tree also focuses on test case automation for sustained support and maintenance, enabling insight gathering for process improvement.

AI/ML bases K Hub

Silver Tree sets up a well-designed knowledge management (KM) hub for clients, powered by artificial intelligence (AI) and machine learning (ML), adding greater value to application maintenance services. From the initial knowledge transfer process, we bring in innovation through the KM hub design and Learning Management system (LMS). The chatbot-enabled KM hub is integrated with a known error database (KEDB) to facilitate quicker resolution of tickets.

Modernization

Our recommended approach towards AMS is a CRAWL-WALK-RUN approach, as we get into Run Phase, Silver Tree urges organizations to modernize legacy applications, helping them take advantage of social, mobile. analytics, Cloud and other digital technologies, without completely re-building core systems. An architecture-driven approach enables us to successfully accomplish application modernization initiatives by defining crucial tasks accurately, omitting the ones that are irrelevant to the specific scenario.

Process Re-engineering – Optimizing Support and Maintenance Operational Costs

Silver Tree reengineers support processes to optimize trouble shooting and operations for engineers. We also automate support processes to enable self-service support. By providing deep insights into processes, we promote a shift left approach that helps the team proactively identify issues and fix them.

Proactive Maintenance, Including Legacy Applications

Silver Tree offers innovative maintenance services that proactively ensure the good health of our clients’ IT applications as opposed to frantically reacting. Our services include:

  • Insights-gathering to facilitate informed decision-making and preventive action
  • Root cause analysis (RCA) to eliminate recurring issues
  • Technical debt elimination and reversal
  • Static code analysis of applications to derive actionable insights and bring down maintenance costs
  • Business KPIs notification
  • Monitoring and housekeeping
  • Performance testing

  • Silver Tree asks the right questions to craft the optimal solution for your organization.

    • Is a simple migration sufficient or do you have mission-critical apps you want to run Cloud Native?
    • Will these be developed as microservices in containers or deployed via serverless compute?
    • Will your apps run on dynamic immutable infrastructure requiring developing practices using Infrastructure as Code?
    • Are you considering building foundational elements for Digital Transformation or are you ready to start delivering IT as a Service?
    • Are you looking at the entire picture with respect to cost structure? What are you doing to prevent runaway costs with unregulated “spinning up” of new environments?
    • Cautious about investing too quickly in cloud? We offer fixed-price, turnkey packages to help you setup your cloud environment and migrate your first applications.

     

    Want to learn more? View our assessments and case studies. We welcome the opportunity to explore how we can help you.