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Workforce Mobility Case Study

Digitally Secured Mobility Infrastructure – Delivered   CLIENT/OVERVIEW:  Provider of Payroll, HR, Tax, Accounting and Wealth Management Services needed to transform, migrate and optimize its Unified Communications, Collaboration Tools, Service Desk and End-User Computing.   OBJECTIVES/STRATEGY Migrate end-user services to … Read More

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Contact Center Software Replacment Leads to 39% to 86% increase in SLAs

Business Challenge HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic. Solution Mitel contact center software replaced the outdated … Read More

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FinTech Application Modernization

Company Profile – One-stop shop international FinTech to assist customers with the loss of wallets, mobile phones, credit cards, and other important documents, most importantly, managing anxieties! Scope/Needs  – Build, enhance and maintain full-fledged portal, back-office operations, partner management and … Read More

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