CLIENT: US-Based MMKT ENGAGEMENT: Silver Tree’s Software Licensing SME initiated an 8-week cost/resource optimization audit of client’s “Software as a Service” (SaaS) licensing. The primary objectives were to: Identify organization’s most significant license agreements to establish opportunity for … Read More
Transforming the Customer Experience- People, Process & Advanced Technology
Silver Tree helps clients reduce their dependency on and total cost of outsourcing through Business Process Optimization, Intelligent Automation and development of Centers of Excellence.
REVOLUTIONIZE Managed Services
Introducing Apptinuum First of its kind specialized Intelligent Automation SaaS platform utilizing AI for end-user support and infrastructure management. Installing the Apptinuum Bot on all end-point devices quickly reduces the volume and velocity of faults and tickets routed to Service Desk and Infrastructure Operations team.
HIGH PERFORMING TEAMS
Surprised by the performance of your team? If yes, your operating model might be bogged down by too many layers and hand offs… Straight Talk. If you have ever experienced less than expected performance, and you suspect your organization would benefit from fine-tuning management and operations processes into best practices, here are a guiding principles for Operational Excellence and High Performing Teams
ASSURING COMPLEX PROGRAMS SUCCEED
Determine specific areas of automation that will bring the quickest ROI, improve quality of service and customer retention. Typically self-funded within four months with a ROI of 4-8x the cost within the year.
BUSINESS PROCESS OPTIMIZATION
4-8x ROI within a few months
Our “MegaMap” details:
- What areas to automate
- What current technologies are not being full leveraged
- Where areas of improvement are needed within human operations
Silver Tree’s BPO engagements continually provide clients at a minimum, 4-8X ROI within a few months of implementation.
Latest posts
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Digital Transformation: Increased Agility, Risk Reductions and 40% Cost Reduction Executed During a Global Pandemic
CLIENT: Year-Up, a MMKT NFP committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code – to close the Opportunity Divide that exists in our country. ENGAGEMENT: … Read More
Workforce Mobility Case Study
Digitally Secured Mobility Infrastructure – Delivered CLIENT/OVERVIEW: Provider of Payroll, HR, Tax, Accounting and Wealth Management Services needed to transform, migrate and optimize its Unified Communications, Collaboration Tools, Service Desk and End-User Computing. OBJECTIVES/STRATEGY Migrate end-user services to … Read More