• SILVER TREE COMMITS TO OUTCOMES – Guaranteed.

    Our guarantee is supported by practice leaders that have more experience than many leaders in the “Big Five” consultancies - whether initiating program success or exceeding our reputation as turnaround specialists.

    guiding clients to market leadership through digital business transformation

Transforming the Customer Experience- People, Process & Advanced Technology

Silver Tree helps clients reduce their dependency on and total cost of outsourcing through Business Process Optimization,
Intelligent Automation and development of Centers of Excellence.

REVOLUTIONIZE Managed Services​

Introducing Apptinuum​


First of its kind specialized Intelligent Automation SaaS platform utilizing AI for end-user support and infrastructure management. Installing the Apptinuum Bot on all end-point devices quickly reduces the volume and velocity of faults and tickets routed to Service Desk and Infrastructure Operations team.

HIGH PERFORMING TEAMS

Surprised by the performance of your team? If yes, your operating model might be bogged down by too many layers and hand offs… Straight Talk. If you have ever experienced less than expected performance, and you suspect your organization would benefit from fine-tuning management and operations processes into best practices, here are a guiding principles for Operational Excellence and High Performing Teams

ASSURING COMPLEX PROGRAMS SUCCEED

Determine specific areas of automation that will bring the quickest ROI, improve quality of service and customer retention. Typically self-funded within four months with a ROI of 4-8x the cost within the year.

BUSINESS PROCESS OPTIMIZATION

4-8x ROI within a few months​

Our “MegaMap” details:

Silver Tree’s BPO engagements continually provide clients at a minimum, 4-8X ROI within a few months of implementation.

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Workforce Mobility Case Study

Digitally Secured Mobility Infrastructure – Delivered   CLIENT/OVERVIEW:  Provider of Payroll, HR, Tax, Accounting and Wealth Management Services needed to transform, migrate and optimize its Unified Communications, Collaboration Tools, Service Desk and End-User Computing.   OBJECTIVES/STRATEGY Migrate end-user services to … Read More

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Contact Center Software Replacment Leads to 39% to 86% increase in SLAs

Business Challenge HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic. Solution Mitel contact center software replaced the outdated … Read More

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FinTech Application Modernization

Company Profile – One-stop shop international FinTech to assist customers with the loss of wallets, mobile phones, credit cards, and other important documents, most importantly, managing anxieties! Scope/Needs  – Build, enhance and maintain full-fledged portal, back-office operations, partner management and … Read More

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