Digitally Secured Mobility Infrastructure – Delivered CLIENT/OVERVIEW: Provider of Payroll, HR, Tax, Accounting and Wealth Management Services needed to transform, migrate and optimize its Unified Communications, Collaboration Tools, Service Desk and End-User Computing. OBJECTIVES/STRATEGY Migrate end-user services to … Read More
REDUCE dependency on Outsourcing
Silver Tree helps clients reduce their dependency on and total cost of outsourcing through Business Process Optimization, Intelligent Automation and development of Centers of Excellence.
REVOLUTIONIZE Managed Services
Introducing Apptinuum
First of its kind specialized Intelligent Automation SaaS platform utilizing AI for end-user support and infrastructure management. Installing the Apptinuum Bot on all end-point devices quickly reduces the volume and velocity of faults and tickets routed to Service Desk and Infrastructure Operations team.
BUSINESS PROCESS OPTIMIZATION 4-8x ROI within a few months
Our “MegaMap” details:
What areas to automate
What current technologies are not being fully leveraged
Where areas of improvement are needed within human operations.
Silver Tree’s BPO engagements continually provide clients at a minimum, 4-8X ROI within a few months of implementation.
SELF-FUNDED AUTOMATION ENGAGEMENTS
Determine specific areas of automation that will bring the quickest ROI, improve quality of service and customer retention. Typically self-funded within four months with a ROI of 4-8x the cost within the year.
HIGH PERFORMING TEAMS
Silver Tree’s Operational Excellence Governance and PMO team helps clients overcome challenges using a methodology that has been deployed across more than 400 business units of varying sizes (from $20m/year to $700m/year). The program creates a high performing team and a culture of clear communication, ownership and accountability always resulting in very strong ROI.
Latest posts
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Contact Center Software Replacment Leads to 39% to 86% increase in SLAs
Business Challenge HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic. Solution Mitel contact center software replaced the outdated … Read More
FinTech Application Modernization
Company Profile – One-stop shop international FinTech to assist customers with the loss of wallets, mobile phones, credit cards, and other important documents, most importantly, managing anxieties! Scope/Needs – Build, enhance and maintain full-fledged portal, back-office operations, partner management and … Read More