Managed Services/Hybrid Cloud

State of the art, hybrid cloud network & VOIP/Unified Communications system offering a stable and resilient IT environment at 25% cost savings

CHALLENGE:

Global Architecture firm experiencing instability with its outdated IT Infrastructure:

  • Frequent outages
  • User disconnects
  • Slow response
  • Server sprawl 

Incumbent managed services provider: 

  • Lacked tools & experience to remotely monitor/manage the environment 
  • Reactive in addressing issues & keeping technology current

ACTION  

  • Identified: Internal abuse causing compromise, external threats, system failure, obsolescence 
  • Implemented upgrades to hardware/software configurations/support
  • Service & operational enhancements for servers, storage, network & cloud 
  • Cloud migration for Disaster Recovery/Microsoft Exchange/OS365
  • Designed and implemented new network topology 
  • Developed 3-year technology roadmap

OUTCOME

Dramatically Increased Quality of Customer Experience AND Delivered 25% Cost Savings

  • Stabilized IT environment, 100% decrease in internal outages
  • Eliminated slow response and infrastructure related user complaints -100% 
  • State of the art, hybrid cloud network & VOIP/Unified Communications system offering a stable and resilient IT environment 
  • Infrastructure now allows for data back-up and replication to the cloud, securely, eliminating daily back-up failures