ROOT CAUSE ANALYSIS – Defects can become problems, our goal is to eliminate them before they reoccur. Many of our clients have seen up to 50% reduction in critical and major incidents.
CONTINUOUS SERVICE IMPROVEMENT– Using data analytics to continualy identify infrastructure capabilities and solutions that provide higher availability, agility and lower cost – in most cases exceeding SLAs.
SILVER TREE’S AI-FUELED ITSM PLATFORM is uniquely integrated with operational change management, delivering a true convergence of digital and human resources.