Sample Blog

CLIENT: US-Based MMKT

 

ENGAGEMENT: Silver Tree’s Software Licensing SME initiated an 8-week cost/resource optimization audit of client’s “Software as a Service” (SaaS) licensing. The primary objectives were to:

 

  • Identify organization’s most significant license agreements to establish opportunity for volume optimization and re-negotiation of licensing terms.
  • Create detailed plan to optimize spend on software assets.

 

ACTION:

  • Silver Tree identified five key software products which had contracted above organizational requirements, resulting in ~$500,000 annual overspend. Since

CLIENT: Year-Up, a MMKT NFP committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code – to close the Opportunity Divide that exists in our country.

 

ENGAGEMENT:  Silver Tree was engaged in October 2019 to reduce IT costs, reduce risks, enhance services (IT infrastructure, desktop engineering, Network Ops. Center (NOC), Security Operations Center (SOC) and various Applications) for IT agility, and free up valuable resources for strategic

Digitally Secured Mobility Infrastructure – Delivered

 

CLIENT/OVERVIEW:  Provider of Payroll, HR, Tax, Accounting and Wealth Management Services needed to transform, migrate and optimize its Unified Communications, Collaboration Tools, Service Desk and End-User Computing.

 

OBJECTIVES/STRATEGY

  • Migrate end-user services to Microsoft Cloud platform
  • Windows client migrations across 100+ sites
  • Provide mobility solutions for effective productivity
  • Migration of email from on-premise to Azure O365
  • Quickly provision pooled desktops for roaming users to access business applications
  • File services and AD

Business Challenge

HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic.

Solution

Mitel contact center software replaced the outdated Avaya solution, amplifying service delivery to customers. With more advanced communications capabilities in place, HealthEast was able to build an ecosystem for internal and external customers to access data from Epic via the contact center and channel applications.

Impact

    Company Profile – One-stop shop international FinTech to assist customers with the loss of wallets, mobile phones, credit cards, and other important documents, most importantly, managing anxieties!

    Scope/Needs  – Build, enhance and maintain full-fledged portal, back-office operations, partner management and CRM system to manage the business and day-to-day activities of 40,000 customers, details:

    • Customer portal to showcase offerings, attract customers, enable online purchases and manage membership
    • Partner portal for back-end batch jobs, back-office operations and CRM  to