Omnichannel Customer Experience Management for MidMarket and Enterprise Organizations
Unified Communications/ Contact Center
Unified Communications as a Service (UCaaS)
The power of UC and the capabilities of a CC for your organization is the ability to identify who called, where they called from, and what they said. This valuable data provides business insight to pinpoint growth strategies as well as pitfalls. In addition, multi-channels allow you to communicate with your customers, how they prefer.
With a powerful UC/CC platform at your fingertips, you’ll have access to tools and applications that were previously reserved for big businesses. Manage trends and keep up with new communication technology in a cost-effective manner.
Silver Tree recommends UCaaS for client environments with 20+ users and for businesses with multiple locations/10+ users per location that have advanced mobility and collaboration needs.
A recent Silver Tree network assessment of a client’s network architecture led to a reduction in carrier spend and general telecom expenses. That savings paid for a new UCaaS solution.
CLICK HERE for information on Silver Tree’s COMPLIMENTARY, high-value network and telecom assessment.
Our UCaaS services are built on the reliable portfolio of Mitel software solutions and hardware devices. Our service technicians are Mitel Certified, so if you ever need help, they’ll be there.
MiContact Center Business: Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.
MiContact Center Enterprise: An enterprise private cloud call center with an all-in-one interaction management platform that transforms dated voice-only call centers into omnichannel customer experience centers.
Contact Center Cause and Result
Root Causes Discovered Across People, Process & Technology
- Channels – Voice, Chat, eMail, Mobile, Social
- Self-Service – IVR, AI, Chatbots, Mobile Apps
- Agent Desktop – Virtual, Remote Takeover Tool, PW Resets, CTI/Screen Pop, Incident Management, Knowledge Management
- Customer Experience – Voice and Screen Capture, QMS, NPS Survey Tools, Speech and Text Analytics
- Queueing and ACD – Omni Solution, Separate Tech
Results – Self-funding Guarantee
Risk-free approach – when economics are included in the engagement in either increasing revenue or reducing operational cost.
We are able to offer a money-back guarantee since we are confident our proprietary process and data analysis in combination with our quick hits and long term initiatives will generate rapid results. Since our inception, we have never failed to deliver outstanding value, every time!