Federal Grant Program – Program Turnaround
BUSINESS CHALLENGE: Silver Tree Services was asked to turnaround and modernize a complex multi-state $90MM TCV Unemployment Insurance (UI) federal program.
Each state was to produce developmental edits based upon specific State Laws and Policies. System to be delivered in two sections: Benefits and Tax.
Specific issues:
- Questionable management, planning and project structure
- Ineffective communication between program team and executive team
- Development timelines ignored
- Requirements scope creep
- Fundamental lack of trust
APPROACH
Goals of the UI Consortium Program:
- Design and implement a state-of-the-art UI system for each partner state
- Modernization to be based on a system developed by the lead State
- Designed and funded by the U.S. Department of Labor (USDOL)
Program Management, Relationship and Communication skills implemented for reboot
- Interview all personnel and reassess the timelines and requirements of each team.
- Open honest communications with team members and executive team
- Realign the teams and priorities
- Re-establish all relationships to enable better communication throughout the program
RESULTS
Critical success factors achieved:
- Realignment of communications between all levels of management – removed silo’s of communications
- Focus and executive / political alignment & sponsorship within the State
- Developed relationships and communications with Partner States and Vendor
- Re-established SDLC Best Practices
- Re-established budgets and understanding of all costs moving forward
- Gained trust of the Team, Executive Management team and the Partner States
- Opened communications with Development Vendor
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