Future-proof Your IT with Vigilance™

A scalable, AI-driven service management platform designed to transform IT for mid-market companies, helping reduce costs, improve IT efficiency, mitigate vulnerabilities, and increase end-user satisfaction and productivity.

Relieve the Burden on Your IT Team

Are you struggling to keep up with IT challenges like managing hybrid work environments, addressing security vulnerabilities, and delivering consistent business services? Vigilance simplifies IT operations, reduces complexity, and empowers your team to focus on strategic goals, not reactive tasks. Following are just some of the results you can expect to achieve with Vigilance.

70%
Reduction in availability incidents impacting business-critical services.
50%
Improvement in IT operations’ detection and response efficiency.
45%
Decrease in security vulnerabilities and exposures.
15–40%
Cost Savings on IT operations and maintenance expenses.

Built for Mid-Market

Enterprise-grade capabilities delivered in a cost-efficient package.

  • Scalable and secure IT management

  • Proactive monitoring powered by AI and ML

  • Flexible, elastic consumption-based pricing

Best-of-Breed Technologies

Integrates emerging technologies and leading platforms, including ServiceNow, ScienceLogic, Microsoft, Horizon3.ai, and others, to deliver:

  • Business Process Management SLAs for seamless IT service performance

  • Data-Driven BI, AIOps, and Analytics for smarter, faster decision-making

  • Elastic Consumption Models to adapt IT solutions to your specific needs

This unique ecosystem ensures Vigilance™ continuously optimizes your IT operations while providing real-time insights and exceptional value.

AI at the Core of Vigilance

Vigilance maximizes automation capabilities through artificial intelligence (AI) and machine learning (ML), allowing mid-market companies to:

  • Predict and prevent service issues before they occur
  • Automate repetitive tasks to free up IT teams for strategic work
  • Continuously learn and improve from system performance data
By integrating AI into every service, Vigilance ensures your IT operations remain adaptive, efficient, and resilient in the face of evolving challenges.
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Managed Infrastructure

Utilize ML-driven insights for proactive issue detection,ensuring maximum uptime and optimal performance.

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Digital Workplace

AI-enhanced support enables personalized, seamless userexperiences that boost productivity in hybrid environments.

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Managed Security

Leverage AI-powered threat detection and real-timemonitoring to stay ahead of evolving security challenges.

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Managed Cloud Service

AI-powered automation streamlines cloud operations, reduces costs, and ensures robust security.

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Managed Applications

Optimize application performance and reliability withAI-based updates and predictive maintenance.

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Service Integration and Management (SIAM)

Real-time analytics and AI-integrated dashboards provide actionable insights into IT service quality and security vulnerabilities.

Tailored to Your Business Needs

Explore the six core services of Vigilance, powered by artificial intelligence (AI) and machinelearning (ML) for smarter, faster, and more efficient IT management.

Managed
Security
Managed
Infrastructure
Managed
Cloud Service
Digital
Workplace
Managed
Applications
Service Integration and Management (SIAM)

“We have been talking about ESMaaS for several years now but this is the first we have seen as a platform.”

Analyst
Gartner

Take the Next Step

Get started with an assessment to evaluate your IT needs and explore how Vigilance can transform your organization.

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STARTED