IT360 Secure for Legal Services Client
Silver Tree's tailored IT managed services improved a mid-sized law firm's IT reliability, boosting employee satisfaction by 30%, response times by 40%, and reducing security vulnerabilities by 25%.
Challenge
Legal Services Client is a mid-sized legal firm specializing in corporate law and litigation. With offices in multiple locations, the firm’s success relies heavily on its IT infrastructure to support client case management, secure communication, and legal research. As the firm expanded, it faced increasing challenges with its IT systems, including system reliability, data security, and support efficiency. Recognizing the need for a more robust IT management solution, the Client engaged Silver Tree because of its comprehensive IT managed service portfolio.
Why Silver Tree
Silver Tree excels in delivering tailored IT solutions for mid-sized legal firms, addressing critical needs like system reliability, data security, and seamless support. With a 24x7 ServiceDesk, managed workstations, and scalable infrastructure solutions, Silver Tree ensures continuous operations and enhanced productivity. Their robust security measures, combined with regular compliance checks and employee training, protect sensitive client data and uphold industry regulations. By partnering with Silver Tree, legal firms can modernize their IT infrastructure, reduce downtime, and achieve cost-efficient, scalable IT management, enabling them to focus on delivering exceptional legal services.
Actions Taken
24/7 Agile Service Desk: Multi-channel support with self-service options, rapid response, and resolution to streamline IT issue handling.
Managed Desktop Services: Standardized and optimized desktop infrastructure with proactive monitoring and maintenance to ensure reliability and efficiency.
Managed Endpoint Security: Comprehensive security solutions, including encryption and continuous monitoring, to protect data and ensure compliance with industry regulations.
Digital Employee Experience (DEX) Optimization: Personalized digital tools and continuous improvement plans based on employee feedback to enhance productivity and satisfaction.
Employee Analytics and Reporting: Implementation of DEX analytics to track satisfaction and system performance, providing actionable insights for ongoing optimization.
Outcomes
- The firm saw a 30% increase in employee satisfaction related to IT support and digital tools, as measured through quarterly feedback surveys.
- The Agile Service Desk reduced average response times by 40% and average resolution times by 35%, leading to fewer disruptions and faster resolution of incidents and service requests.
- With optimized digital tools and personalized solutions, employees reported a 20% increase in productivity, particularly in accessing and using critical financial applications remotely.
- The ongoing DEX optimization process ensured that the wealth management firm could adapt to evolving employee needs and technological changes, maintaining a high level of digital engagement and efficiency.
- Managed Endpoint Security provided continuous monitoring and compliance checks, reducing security vulnerabilities by 25% and ensuring adherence to financial regulatory requirements.
About Silver Tree
Today, Silver Tree delivers a comprehensive suite of IT solutions and services across five key areas: workforce solutions, managed infrastructure (cloud and SaaS), managed security, application modernization, and data modernization. Backed by decades of experience and a proven global operating model, we help businesses innovate, enhance productivity, and drive sustainable growth.
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