strong roots run deep
COO & Managing Director, Strategy Execution
- Created and executed an improvement program for all global “troubled” accounts, resulting in a year-over-year operating income (OI) improvement in excess of $300m.
- Responsible for a 1,000 person and $200m+/yr. agreement with a major defense contractor. Accomplishments included restructuring the contract resulting in OI improvement of more than $40m/yr., improvement of operations and service level performance.
- Renewed the relationship and services to a major defense contractor with 1,800 support staff and $400m+/yr. revenue Developed and executed “IT to Business” alignment programs with all Business Units and the Corporate office to support the renewal effort.
- Reengineered to profitability a Life Insurance Business Process Outsourcing business with 700 employees and annual revenues of $75m. Developed and implemented a strategy that distributed work across multiple service locations based on complexity of work and skill level required.
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