Darwin Herdman is Silver Tree’s General Manager and Client Services Officer. He leads all aspects of Silver Tree’s Managed Services portfolio and related business. He is also responsible for Silver Tree’s business and technology strategy; leveraging strategic partners and emerging technologies to bring innovative solutions and services to clients globally. He recently launched Silver Tree’s Vigilance™ platform; the industry’s first fully integrated Enterprise Service Management as a Service solution to further scale the company’s service portfolio and delivery capability within the medium sized enterprise market space. Darwin is responsible for managing Silver Tree’s alliances, partnerships, and senior level relationships with leading and emerging technology companies to further advance Silver Tree’s service by leveraging artificial intelligence, data science, machine learning and workflow modeling, optimization, and automation. Darwin’s thirty plus years of managed services business and operational experience in managed infrastructure and security services provide him the business and technical acumen to solve complex problems with innovative, scalable, and quality solutions. His experience has been instrumental in articulating the relationship between AI and business outcomes; a critical component of transformational leadership, innovation, and services.