Accelerate Your Roadmap > Vigilance™: Powering ESMaaS
BUSINESS PROCESSES & APPLICATIONS PERFORMANCE
strong roots run deep
NOC
Network Operations Center (NOC) – Comprehensive, Integrated Monitoring and Management for Centralized, Distributed and Hybrid IT Environments
Centralized visibility and control of the infrastructure and capabilities that enable your business is key to the reliability, agility, and security of the services IT provides. Silver Tree’s NOC delivers a comprehensive, integrated suite of services to manage your centralized, distributed, public and hybrid IT resources as a single point-of accountability.
NOC Services operate in a support window that fits your need, up to 24 hours/day- 7 days/week for all types of services.
Service Offerings
- Focus on Performance – Proactive measures to prevent problems from occurring, optimized network performance and reduced risks associated with the IT infrastructure.
- Efficient Process – The correlation between Events, Incidents, Problems, Changes and Configuration items saves precious analysis time and effort and enables Silver Tree to pin-point problem solving more effectively. Hygiene factors like Standard Operating Procedures (SOPs), escalation matrices, shift rosters and call-sheets are also important assets that enable high quality operations within the NOC.
- “Single Pane of Glass” View – Collating and converging alerts and logs from disparate systems into a single window for faster analysis, more intelligent visibility, and improved responsiveness.
- Automation and Intelligent Tools – Proactive capabilities that detect problems in real-time, utilizing both traditional scripting and AI-powered reasoning engines that enable the ability for services to “self-heal”, i.e., apply fixes automatically to prevent business impact.
- Skilled Staff – Silver Tree ensures that staff levels, skills and experience are aligned to the scope of NOC operations and its maturity. Optimal staffing and skills management are key.
- Focus on Security - The convergence of IT and security operations (single view of security, operations, and IT Governance, Risk and Compliance) has numerous benefits, e.g., optimized resources, lower costs, increased efficiency in both groups, and an open and secure platform for communication and collaboration, and most importantly, an improved security posture.
NOC (Managed Services) Coverage
Service Desk
Network
End User Services
Tools
Integrated Operations Center (IOC) Approach: Combining NOC and SOC
Our IOC approach integrates Network Operations Center (NOC) and Security Operations Services (SOC), avoiding gaps and overlaps in tools and services that can negatively affect both the cost and quality of operations. Silver Tree’s IOC provides incident response, event monitoring and correlation utilizing a shared dataset with common/shared communications protocols. NOC and SOC functions are co-located, giving increased visibility and effectiveness in addressing incidents and events, as well as operational efficiency and cost savings.
Integrated NOC (i.e., network and systems monitoring and management) and SOC (i.e., Security Operations, threat detection and event correlation) provide clear and comprehensive visibility and management of the infrastructure that enables your business. We leverage our proven transition methodology to ensure a smooth start of monitoring and support services with minimal impact to operations and service levels.
Next generation Security Information & Event Management (SIEM) platform