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NOC

Network Operations Center (NOC) – Comprehensive, Integrated Monitoring and Management for Centralized, Distributed and Hybrid IT Environments

Centralized visibility and control of the infrastructure and capabilities that enable your business is key to the reliability, agility, and security of the services IT provides. Silver Tree’s NOC delivers a comprehensive, integrated suite of services to manage your centralized, distributed, public and hybrid IT resources as a single point-of accountability.

NOC Services operate in a support window that fits your need, up to 24 hours/day- 7 days/week for all types of services.

Service Offerings

NOC (Managed Services) Coverage

Service Desk

IT Service Desk Operations
Data Center
Server, Storage, Backup & Recovery, Virtualization, OS, Databases, Middleware, Network, Server Load Balancers & Security Devices
Public Clouds
All the leading public IaaS and PaaS clouds
Applications
Application Monitoring Services

Network

LAN, WAN, Wireless LAN, VPN, IP Telephony and Video

End User Services

Desktops and Mobile Device Management, Virtualized Desktop Infrastructure, Directory Services, Messaging, Unified Communication & Collaboration tools and applications

Tools

ITSM, Monitoring, Automation, Patch Management, Reporting & Analytics
Support Levels
24×7 or Custom Monitoring Coverage, Tiered Support Levels for Infrastructure Management, Administration, Troubleshooting, Alert and Notifications, Real-time and Historical Reporting

Integrated Operations Center (IOC) Approach: Combining NOC and SOC

Our IOC approach integrates Network Operations Center (NOC) and Security Operations Services (SOC), avoiding gaps and overlaps in tools and services that can negatively affect both the cost and quality of operations. Silver Tree’s IOC provides incident response, event monitoring and correlation utilizing a shared dataset with common/shared communications protocols. NOC and SOC functions are co-located, giving increased visibility and effectiveness in addressing incidents and events, as well as operational efficiency and cost savings.

Integrated NOC (i.e., network and systems monitoring and management) and SOC (i.e., Security Operations, threat detection and event correlation) provide clear and comprehensive visibility and management of the infrastructure that enables your business.  We leverage our proven transition methodology to ensure a smooth start of monitoring and support services with minimal impact to operations and service levels.

Next generation Security Information & Event Management (SIEM) platform