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Improved CSAT & $800K in Resolution Savings

Silver Tree’s ecosystem partner for contact center and business process optimization, Insite Managed Solutions ®  improved Customer Satisfaction and delivered resolution savings of $800,000, a 110% increase in revenue for its prominent American grill manufacturer. Their client built an online customer self-help platform to reduce contact center volume as market share expanded, but CSAT and issue […]
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SaaS Optimization Case Study – $500K Cost Savings, Non-compliance Risk Identified

CLIENT: US-Based MMKT ENGAGEMENT: Silver Tree’s Software Licensing SME initiated an 8-week cost/resource optimization audit of client’s “Software as a Service” (SaaS) licensing. The primary objectives were to: Identify organization’s most significant license agreements to establish opportunity for volume optimization and re-negotiation of licensing terms. Create detailed plan to optimize spend on software assets. ACTION: Silver […]
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