Accelerate Your Roadmap > Vigilance™: Powering ESMaaS
BUSINESS PROCESSES & APPLICATIONS PERFORMANCE
strong roots run deep
Small and Medium Business
Turning technology into a competitive advantage
Silver Tree Services plays a crucial role in assisting small and midsized businesses in managing their IT needs. By offering tailored IT management solutions, Silver Tree ensures that these businesses can focus on their core operations without being bogged down by technical challenges. Their approach is highly personalized, starting with a thorough assessment of a company’s existing IT infrastructure and business goals. From there, we provide strategic advice on system improvements, cybersecurity measures, and technology upgrades that are scalable and cost-effective. This approach not only streamlines IT operations but also enhances reliability and system performance, which is essential for growing businesses.
Moreover, Silver Tree Services offers ongoing support and proactive monitoring, which is vital for preventing downtime and mitigating IT risks. Our support team is adept at handling everything from routine maintenance to emergency responses, ensuring that IT systems are always running smoothly. This continuous monitoring and support help small and midsized businesses avoid the high costs and operational disruptions that can result from IT failures. Finally, Silver Tree’s expertise in cloud solutions and data management allows these businesses to leverage modern technologies to improve efficiency and foster innovation, providing them with a competitive edge in their respective markets.
Small Business IT Solutions
Agile Service Desk
Key Features:
- Incident Management: Efficiently logging, categorizing, and resolving user-reported issues to minimize downtime and disruptions.
- Service Request Management: Handling requests for new services, information, or equipment promptly and efficiently.
- Problem Management: Identifying and addressing root causes of recurring issues to prevent future incidents.
- Knowledge Management: Maintaining a comprehensive repository of solutions and best practices for quick issue resolution.
- Self-Service Portals: Empowering users to resolve common issues independently through knowledge bases and automated solutions.
Managed IT Infrastructure
Key Services:
- Network Management: Monitoring and managing network performance, availability, and security to ensure reliable connectivity.
- Server Management: Ensuring servers operate optimally through regular updates, patching, and performance monitoring.
- Storage Management: Overseeing data storage solutions to ensure security, scalability, and efficient performance.
- Cloud Services Management: Managing cloud infrastructure, including provisioning, scaling, and cost optimization.
- Backup and Disaster Recovery: Implementing solutions to protect against data loss and ensuring quick recovery from disruptions.
Managed Endpoint Security
Key Services:
- Threat Detection and Response: Continuous monitoring for potential threats and swift response to security incidents.
- Vulnerability Management: Regular scanning and patching of vulnerabilities in endpoint devices.
- Endpoint Protection: Securing end-user devices (desktops, laptops, mobile devices) against malware and other cyber threats.
- Identity and Access Management: Ensuring only authorized users have access to critical resources.
- Compliance Management: Ensuring adherence to industry regulations and security standards.
Managed Workstation
Key Services:
- Device Provisioning and Setup: Preparing and configuring devices for end-users with necessary applications and settings.
- Patch Management: Regularly updating operating systems and applications to protect against vulnerabilities.
- Remote Support: Providing remote assistance to resolve user issues promptly and efficiently.
- Asset Management: Tracking all end-user devices, their configurations, and maintenance schedules.
- Performance Monitoring: Ensuring that end-user devices are performing optimally and addressing any performance issues.
Help Desk Support
Fast and reliable help desk support tailored for small businesses. Our team is ready to assist with software, hardware, and networking issues, ensuring minimal downtime and optimal performance.
Cybersecurity Services
Protect your business from online threats with our comprehensive cybersecurity solutions. We offer vulnerability assessments, real-time monitoring, and incident response to safeguard your data and IT infrastructure.
Network Operations Management
Efficient management of your network operations to boost productivity and ensure smooth business operations. We provide network setup, maintenance, and optimization services tailored to the unique needs of small businesses.
Each of our services is designed to be scalable and cost-effective, meeting the needs of small businesses at every stage of growth.
WHY:
Silver Tree believes small businesses are short-changed by solution and service integrators – which is why we are so passionate about bringing to SMBs the intellectual horsepower our experts provide (we have more experience than many leaders in the “Big 5” consulting and services companies, check out our bios and the exceptional agility to scale to the enterprises’ unique needs.)
When’s the last time you had a team of expert senior executives working directly with you?
WHAT:
Silver Tree serves SMBs with mission critical services that are easy to understand. From help desk and software updates, to remote monitoring and security, our SMB services free your team to focus on strategic tasks while we handle the rest. Maximizing the ROI on your technology investments as an SMB starts with Silver Tree SMB services.
HOW:
Silver Tree understands how small businesses can best benefit from technology. From a more efficient workforce to a well-protected network, your IT investments should help drive your business forward.
Silver Tree’s ecosystem provides access to approximately 400 consultants across North America as well as 12,000 global resources for managed services, ITSM, application development, cloud migration, cyber security, intelligent automation, unified communications, customer call centers and more.
Integrating our strong partners with the intellectual horsepower and governance of the Silver Tree team allows our clients to scale up or down on demand – providing the agility and flexibility backed by Silver Tree’s senior-level intellectual horsepower.
Want to learn more? View our various assessments and case studies. We welcome the opportunity to explore how we can help you.