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IT Infrastructure Management

Optimized and Secure IT Infrastructure Assessments, Consulting & Managed Services

Vigilance™ IT Managed Services Solution is built to monitor, manage, and optimize IT infrastructure, to enable secure business-critical services anytime, anywhere.

Benefits and Values

Modernize infrastructure and reduce TCO with scalable managed services
Release valuable IT resources to focus on growth transformation
Increase agility and market responsiveness with flexible consumption-based service plans
Unlock insights and innovation via a managed services platform driven by Artificial Intelligence (AI) and Machine Learning (ML)
Leverage proactive analytics to anticipate future problems and automate resolution
Leverage deep expertise and Centers of Excellence to supplement resource and skill gaps

Service Offerings

Managed Network - Software Defined (SDWAN), Wide-Area (WAN), Local-Area (LAN) Managed Network Services provide comprehensive premise data and voice management solutions for your network, and are supported by a team of experts 365 days per year.
Managed Server and Compute - Server and Storage Management provides comprehensive management and support of servers, storage, and operating systems to assure system availability, within defined time targets.
Managed Storage and Data - Continuous and proactive performance monitoring to identify trends, anomalies, and behaviors that threaten system and business service availability.
Managed Back-up and Recovery - Back Up as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) are designed to support your data protection strategy in the short and long term.

The Silver Tree Vigilance™ IT Managed Services Platform is designed from the ground up to monitor, manage and optimize your IT infrastructure and enable anytime, anywhere access to business-critical services.

Monitor – State-of-the-art Operations Management (ITOM) Tools

Enterprise Operations experts use the Vigilance™ platform powered by Artificial Intelligence and Machine Learning, to monitor your technology in real-time.

Manage – Fully Managed and Automated Solutions

Relieve IT of manual tasks like patching, code upgrades, troubleshooting, runbook operation, and incident management.

Optimize – AIOps Enabled Proactive Remediation

Anticipate future problems and speed remediation with advanced analytics and automated response supported by decades of hands-on experience.

Our Silver Catalyst Methodology

Our services are tailored to your specific needs and desired outcomes. 

Service Design

We design a solution that fits your business roadmap using the appropriate combination of Managed Services offerings and capabilities. 

Service Transition

We collaborate with you during onboarding using a proven project methodology to ensure a smooth transition. 

Service Operation

Our 24/7/365 Command Center addresses the full range of issues using industry best practices and processes. 

Continuous Improvement/Innovation

Managed Services offerings are engineered to deliver innovative technology, continuous process improvement and automation. 

Up-to-Date Service Catalog

Our service catalog is always updated with the latest technology and services information to support evolving technology and customer needs.

Performance Reviews

We conduct regular performance reviews to ensure optimum service performance, issue resolution, and continuous improvement. 

Learn more about how Silver Tree Managed Infrastructure Services can enhance operational agility, reduce risk, and optimize resource investments.