BUSINESS PROCESSES & APPLICATIONS PERFORMANCE
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strong roots run deep
IT Infrastructure Management
Optimized and Secure IT Infrastructure Assessments, Consulting & Managed Services
Vigilance™ IT Managed Services Solution is built to monitor, manage, and optimize IT infrastructure, to enable secure business-critical services anytime, anywhere.
Benefits and Values
Service Offerings
The Silver Tree Vigilance™ IT Managed Services Platform is designed from the ground up to monitor, manage and optimize your IT infrastructure and enable anytime, anywhere access to business-critical services.
Monitor – State-of-the-art Operations Management (ITOM) Tools
Enterprise Operations experts use the Vigilance™ platform powered by Artificial Intelligence and Machine Learning, to monitor your technology in real-time.
Manage – Fully Managed and Automated Solutions
Relieve IT of manual tasks like patching, code upgrades, troubleshooting, runbook operation, and incident management.
Optimize – AIOps Enabled Proactive Remediation
Our Silver Catalyst™ Methodology
Our services are tailored to your specific needs and desired outcomes.
Service Design
We design a solution that fits your business roadmap using the appropriate combination of Managed Services offerings and capabilities.
Service Transition
We collaborate with you during onboarding using a proven project methodology to ensure a smooth transition.
Service Operation
Our 24/7/365 Command Center addresses the full range of issues using industry best practices and processes.
Continuous Improvement/Innovation
Managed Services offerings are engineered to deliver innovative technology, continuous process improvement and automation.
Up-to-Date Service Catalog
Our service catalog is always updated with the latest technology and services information to support evolving technology and customer needs.
Performance Reviews
We conduct regular performance reviews to ensure optimum service performance, issue resolution, and continuous improvement.
Learn more about how Silver Tree Managed Infrastructure Services can enhance operational agility, reduce risk, and optimize resource investments.