Contact Center Software Replacment Leads to 39% to 86% increase in SLAs
Business Challenge HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic. Solution Mitel contact center software replaced the outdated Avaya solution, amplifying service delivery to customers. With more advanced communications capabilities in place, HealthEast […]