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Life Insurance

Contact Center Software Replacment Leads to 39% to 86% increase in SLAs

Business Challenge HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic. Solution Mitel contact center software replaced the outdated Avaya solution, amplifying service delivery to customers. With more advanced communications capabilities in place, HealthEast […]
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FinTech Application Modernization

Company Profile – One-stop shop international FinTech to assist customers with the loss of wallets, mobile phones, credit cards, and other important documents, most importantly, managing anxieties! Scope/Needs  – Build, enhance and maintain full-fledged portal, back-office operations, partner management and CRM system to manage the business and day-to-day activities of 40,000 customers, details: Customer portal […]
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