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Silver Tree University – What is Machine Learning?

Machine learning is an application of artificial intelligence (AI) that provides systems with the ability to automatically learn and improve from experience without being explicitly programmed. It focuses on the development of computer programs that can access data and use that data to learn for themselves. The process of learning begins with observations or data, […]
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Silver Tree University – What is “BYOD?”

What is Bring Your Own Device or “BYOD?” BYOD stands for “Bring Your Own Device.” BYOD policies allow employees to use their personal devices to work and for work purposes. This commonly includes laptops and mobile devices. These devices are able to access company emails, files, and entire networks. BYOD can provide many benefits in […]
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Silver Tree University: What is Cybersecurity?

Cybersecurity is a complex and growing area of concern for businesses. It refers to the methods and practices used to protect computer systems and networks from unauthorized access, exploitation or destruction, as well as mitigating any potential damage that could occur. Cyber threats are constantly evolving as new technologies emerge and security vulnerabilities are discovered, […]
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Silver Tree University: What is ITSM?

What is IT Service Management (ITSM) ITSM basically refers to the management and organization of IT services across an entire organization. This encompasses everything from managing infrastructure and personnel to handling compliance requirements for service providers and consulting with clients about their needs. It might seem like a lot, but as technology becomes more ubiquitous […]
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Improved CSAT & $800K in Resolution Savings

Silver Tree’s ecosystem partner for contact center and business process optimization, Insite Managed Solutions ®  improved Customer Satisfaction and delivered resolution savings of $800,000, a 110% increase in revenue for its prominent American grill manufacturer. Their client built an online customer self-help platform to reduce contact center volume as market share expanded, but CSAT and issue […]
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SaaS Optimization Case Study – $500K Cost Savings, Non-compliance Risk Identified

  • February 21, 2021
CLIENT: US-Based MMKT ENGAGEMENT: Silver Tree’s Software Licensing SME initiated an 8-week cost/resource optimization audit of client’s “Software as a Service” (SaaS) licensing. The primary objectives were to: Identify organization’s most significant license agreements to establish opportunity for volume optimization and re-negotiation of licensing terms. Create detailed plan to optimize spend on software assets. ACTION: Silver […]
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