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Assessment Leads to Cost Savings to Fund Digital Transformation

CLIENT:  MMKT Not for Profit ENGAGEMENT: Silver Tree Consulting & Services assessed the NFP’s Infrastructure, Unified Communications & Collaboration tools and processes, Contact Center, and Applications development and maintenance with a goal to: Find cost savings to redirect to strategic initiatives Modernize applications Leverage BI, data and analytics (predictive modeling, data lakes) Enhance and better […]
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Improved CSAT & $800K in Resolution Savings

Silver Tree’s ecosystem partner for contact center and business process optimization, Insite Managed Solutions ®  improved Customer Satisfaction and delivered resolution savings of $800,000, a 110% increase in revenue for its prominent American grill manufacturer. Their client built an online customer self-help platform to reduce contact center volume as market share expanded, but CSAT and issue […]
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SaaS Optimization Case Study – $500K Cost Savings, Non-compliance Risk Identified

CLIENT: US-Based MMKT ENGAGEMENT: Silver Tree’s Software Licensing SME initiated an 8-week cost/resource optimization audit of client’s “Software as a Service” (SaaS) licensing. The primary objectives were to: Identify organization’s most significant license agreements to establish opportunity for volume optimization and re-negotiation of licensing terms. Create detailed plan to optimize spend on software assets. ACTION: Silver […]
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Digital Transformation: Increased Agility, Risk Reductions and 40% Cost Reduction Executed During a Global Pandemic

CLIENT: Year-Up, a MMKT NFP committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code – to close the Opportunity Divide that exists in our country. ENGAGEMENT:  Silver Tree was engaged in October 2019 to reduce IT costs, reduce risks, enhance services (IT infrastructure, […]
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Surviving AND Thriving: 40% Annual Cost Savings Discovered & Implemented

OVERVIEW: With significant growth through it’s partnership with public companies and higher education  the expansion of its programs to enable disadvantaged individuals to gain better paying jobs, our clients’ IT staff, support services and thus budget dramatically increased to meet the increasing requirements of the organization. HURDLE:  As the IT organization grew in its importance […]
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