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Evaluating the Service Quality of Your IT Operations Tools  

IT operations tools are software applications and/or platforms used to manage and monitor IT infrastructure, typically in a data center. They help IT staff to keep track of the performance, availability, and security of systems and network devices. Common tools include ticketing systems, configuration management databases (CMDBs), server monitoring tools, and load balancers.  Evaluating the […]
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Assessment Leads to Cost Savings to Fund Digital Transformation

CLIENT:  MMKT Not for Profit ENGAGEMENT: Silver Tree Consulting & Services assessed the NFP’s Infrastructure, Unified Communications & Collaboration tools and processes, Contact Center, and Applications development and maintenance with a goal to: Find cost savings to redirect to strategic initiatives Modernize applications Leverage BI, data and analytics (predictive modeling, data lakes) Enhance and better […]
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Improved CSAT & $800K in Resolution Savings

Silver Tree’s ecosystem partner for contact center and business process optimization, Insite Managed Solutions ®  improved Customer Satisfaction and delivered resolution savings of $800,000, a 110% increase in revenue for its prominent American grill manufacturer. Their client built an online customer self-help platform to reduce contact center volume as market share expanded, but CSAT and issue […]
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SaaS Optimization Case Study – $500K Cost Savings, Non-compliance Risk Identified

  • February 21, 2021
CLIENT: US-Based MMKT ENGAGEMENT: Silver Tree’s Software Licensing SME initiated an 8-week cost/resource optimization audit of client’s “Software as a Service” (SaaS) licensing. The primary objectives were to: Identify organization’s most significant license agreements to establish opportunity for volume optimization and re-negotiation of licensing terms. Create detailed plan to optimize spend on software assets. ACTION: Silver […]
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Digital Transformation: Increased Agility, Risk Reductions and 40% Cost Reduction Executed During a Global Pandemic

  • February 21, 2021
CLIENT: Year-Up, a MMKT NFP committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code – to close the Opportunity Divide that exists in our country. ENGAGEMENT:  Silver Tree was engaged in October 2019 to reduce IT costs, reduce risks, enhance services (IT infrastructure, […]
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Full Scope Implementation Plan

Workforce Mobility Case Study

Digitally Secured Mobility Infrastructure – Delivered   CLIENT/OVERVIEW:  Provider of Payroll, HR, Tax, Accounting and Wealth Management Services needed to transform, migrate and optimize its Unified Communications, Collaboration Tools, Service Desk and End-User Computing.   OBJECTIVES/STRATEGY Migrate end-user services to Microsoft Cloud platform Windows client migrations across 100+ sites Provide mobility solutions for effective productivity […]
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Contact Center Software Replacment Leads to 39% to 86% increase in SLAs

  • September 17, 2020
Business Challenge HealthEast was saddled with an outdated contact center solution that wasn’t performing properly. In addition, the organization wanted to better access data from its Electronic Health Record (EHR) system, Epic. Solution Mitel contact center software replaced the outdated Avaya solution, amplifying service delivery to customers. With more advanced communications capabilities in place, HealthEast […]
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FinTech Application Modernization

  • September 12, 2020
Company Profile – One-stop shop international FinTech to assist customers with the loss of wallets, mobile phones, credit cards, and other important documents, most importantly, managing anxieties! Scope/Needs  – Build, enhance and maintain full-fledged portal, back-office operations, partner management and CRM system to manage the business and day-to-day activities of 40,000 customers, details: Customer portal […]
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Managed Services Transition: MS Teams, O365 and Sharepoint Collaboration

  • September 11, 2020
OVERVIEW: Silver Tree recently managed the due diligence and transition of its client’s IT services, including infrastructure and applications maintenance, to Silver Tree’s IT Managed Service practice after finding opportunities for significant cost savings and a dramatic improvement in quality of service (QoS).   HURDLES: Client needed the transition to be complete in six weeks […]
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IT: Blurring Traditional Boundaries

IT: Blurring Traditional Boundaries The explosion in use and number of consumer devices and ubiquitous information access is changing the way  people work, perceive their technology, and how it shapes their personal and work lives. The constant use of and easy access to information technology is blurring traditional boundaries between work and home life. These […]
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