Workforce Optimization

Workforce Optimization

Silver Tree employs several disciplines to help solve your workforce optimization challenges.

We begin with an assessment with a narrowed focus on workforce management activators. After you receive quick hits to complete on your own, long-term initiatives will be provided. If you would like Silver Tree to assist you with long-term initiatives, our best practice sessions, staff augmentations, build & transfers, or consultative services might be helpful.

Site Benchmark

Site benchmarking provides an outside eye in your company using your metrics and processes and comparing them to the 700 companies we’ve touched with the goal to share best practices and identify opportunities for improvement.

Best Practice Sessions

Industry best practices detailed and wrapped with an implementation plan. Topics can include Quality, Customer Experience, and Workforce Management.

Staff Augmentation

Staff Augmentation helps your organization fill an open position as a short-term placement until you’re able to find a long-term hire. This also helps you leverage our best practices where process improvements may be needed.

Build & Transfer

Build & Transfer is when you are missing a program such as quality and you need to build the program from scratch. We help build it, make it completely customized to your unique organization, and help with implementation.


Based on your current challenge, Silver Tree will work quickly to resolve your issue while utilizing our library of best practices. Silver Tree will deliver rapid results through data analysis, performance improvement methodologies, and decades of experience.

ROOT CAUSE ANALYSIS – Defects can become problems, our goal is to eliminate them before they reoccur. Many of our clients have seen up to 50%  reduction in critical and major incidents.

CONTINUOUS SERVICE IMPROVEMENT– Using data analytics to continualy identify infrastructure capabilities and solutions that provide higher availability, agility and lower cost – in most cases exceeding SLAs.

SILVER TREE’S AI-FUELED ITSM PLATFORM is uniquely integrated with operational change management, delivering a true convergence of digital and human resources.

Want to learn more? View our assessments and case studies. We look forward to the opportunity to learning how we can work together.