October 26, 2023 – Raleigh, NC – Silver Tree Consulting & Services, the premier provider of the industry-first Enterprise Service Management as a Service (ESMaaS) platform, Vigilance™, is thrilled to announce the appointment of two seasoned experts to its leadership team: Jeff Mondick as ServiceNow Platform Practice Leader and Shad Moss as Digital Practice Leader.
Jeff Mondick takes the helm as Silver Tree’s ServiceNow Platform Leader. With an extensive background that spans 23 years in IT and Digital transformations and 14 years of expertise in ServiceNow. Jeff will be instrumental in guiding clients through the implementation, maintenance, and expansion of their ServiceNow platforms. His proficiency ranges from executing projects for Fortune 10 conglomerates to nurturing small private firms. Jeff’s innovative approach to ServiceNow has resulted in pioneering new functionality, management, and implementation methodologies. In his new role, Jeff will also harness the power of Silver Tree’s flagship product, Vigilance™, to offer unparalleled delivery and management capabilities to the midsize enterprise market.
“Jeff’s profound knowledge and his forward-thinking approach align perfectly with our vision for Vigilance™,” said Richard Ricks, CEO of Silver Tree. Jeff, an MBA graduate from the University of Washington, currently resides in New Orleans with his wife, Kim, their cat, and two dogs. Outside the corporate arena, Jeff is a dedicated jazz musician with a remarkable collection of bass guitars.
Joining alongside Jeff is Shad Moss, Silver Tree’s Digital Leader with three decades of experience. As the leader of Silver Tree’s Digital practice, Shad will focus on Digital Transformation, from Application and Data Modernization to DevSecOps and everything in between. His deep passion for Digital Modernization will empower clients to unlock the full potential of their applications, data, optimizing operations and fostering innovation. Shad’s extensive career has been punctuated by his exceptional ability to marry IT strategies with business goals across diverse sectors.
“We are confident that Shad’s dedication to Digital Modernization will prove invaluable to our clients and will further enhance our reputation as leaders in the ESMaaS space, Shad will be responsible for building out our global delivery capability for our extremely fast-growing digital business. The addition of Jeff and Shad to our extensive Information Technology Operations team enables us to accelerate our ESMaaS platform, Vigilance vision. commented Ricks. Beyond the office, Shad’s heart belongs to exploration and live music. A resident of St. Louis, Missouri, he cherishes the city’s rich culture alongside his wife, Kristan, and their children.
With these strategic appointments, Silver Tree Consulting & Services continues its commitment to providing robust IT solutions tailored for midmarket businesses and not-for-profits. Both Jeff and Shad will undoubtedly play pivotal roles in the continued growth and success of the company and its revolutionary ESMaaS platform, Vigilance™.
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