Jeff Willis-Jones leads our IT Service Management Practice and has a consistent track record in significantly improving operations through better IT client alignment and lower unplanned outages. Jeff’s background in project, process and IT asset management compliment his capabilities in IT Operations, providing him with the ability to quickly identified and deploy operational changes. Jeff averages a 35% reduction in all incidents and 50% reduction in major incidents across all his clients to date.
Prior to Silver Tree Consulting & Services Mr. Willis-Jones was senior Director of Fannie Mae’s Digital Workplace where he led a successful transformation of their IT Operations. The desk-side services delivery channel was changed to a Tech Center approach reducing costs an average wait time, while significantly improving client satisfaction.
In addition, Mr. Willis-Jones served in the Air Force and has since worked for corporations such as CSC, Serco and Standards Australia in support of their respective customers; covering project, process and asset management. He has driven significant savings through streamlining delivery processes, offshoring services, both insourcing and outsourcing of IT services to maximize client business outcomes, and delivered automation and ITSM tooling integrations.
Jeff has an Engineering degree in Technology Management, a masters in Business Management, and is certified in ITIL and ISO 9001.
Silver Tree offers Comprehensive Reporting:
Our ITAD program provides comprehensive reporting on all major activities to not only ensure compliance with complex governmental regulations but ensure full traceability and transparency on all of the assets we manage on your behalf.
Audit & Report
Each asset received into our facility network undergoes a value-based audit based upon it’s type, age, and condition, whereby we destroy data through eradication of valued HDDs and shred the balance of HDDs. Each asset is tested and we capture the serial number, model, configuration and condition of each asset.
Certificate of Data Destruction
All storage media assets are eradicated or physically destroyed and we provide a ‘Certificate of Data Destruction’ depicting the serial number, model, destruction method, technician name and destruction date
Certificate of Recycling
When older equipment reaches a state where it no longer has any useful life in part or whole form, it must be recycled responsibly, and we ensure that it is done so in strict compliance with our “zero landfill/zero export” policy. We provide a ‘Certificate of Recycling’ depicting serial number, model, weight and recycle date.