Patrick Savard

Practice Lead, ServiceNow IT Service Management

Patrick Savard has extensive experience in technology leadership, with strong capabilities in IT Service Management (ITSM) and IT Program Management.  Patrick is expanding Silver Tree’s ITSM capabilities focusing on ServiceNow, offering solutions that integrate people and process elements with the tool.

Patrick spent over 25 years working in information technology at McGraw-Hill and CIGNA.  He established and lead a program support office for two major change efforts and service management implementations for separate IT infrastructure and operations organizations.

He started his career as an IT professional in IT financial management at CIGNA.  Patrick’s first taste of working in an operations organization was as a program lead for a major re-engineering effort to improve healthcare systems production performance at CIGNA.  This program was his introduction to IT Service Management, deploying 15 ITIL processes.  It resulted in savings of $20M while improving infrastructure availability and performance for business operations and product delivery.   Evidence of the impact on services was a data center assessment by a major IT research organization that concluded the data centers were delivering services 40% better than industry averages.

At McGraw-Hill, Patrick established and lead an IT Service Management organization.  In addition, he was program lead over a major change effort to optimize and improve systems performance from a consolidation of operations organizations.  The program resulted in over $160M of cost optimization and operational efficiencies over 5 years while managing an increase in service demand from the business of over 40%.

Most recently, as an independent consultant, he has deployed ITSM processes on ServiceNow platforms for multiple clients.

He is an Institute Fellow with the Institute for Digital Transformation.

Patrick is a member of the Society for Information Management (SIM), Project Management Institute (PMI) and IT Financial Management Association (ITFM).

He has a Bachelor of Science in Accounting from Villanova University and Master of Business Administration in Managerial Finance from Drexel University.  He holds Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) certifications.  In addition, Patrick is a graduate of the Regional Leadership Forum (RLF) of the Society of Information Management.

Patrick lives in Princeton, NJ.  He has two grown children, Christie, who lives in Media, PA, and Brian who resides in Plattsburgh, NY.

 

Silver Tree offers Comprehensive Reporting:

Our ITAD program provides comprehensive reporting on all major activities to not only ensure compliance with complex governmental regulations but ensure full traceability and transparency on all of the assets we manage on your behalf.

Audit & Report

Each asset received into our facility network undergoes a value-based audit based upon it’s type, age, and condition, whereby we destroy data through eradication of valued HDDs and shred the balance of HDDs. Each asset is tested and we capture the serial number, model, configuration and condition of each asset.

Certificate of Data Destruction

All storage media assets are eradicated or physically destroyed and we provide a ‘Certificate of Data Destruction’ depicting the serial number, model, destruction method, technician name and destruction date

Certificate of Recycling

When older equipment reaches a state where it no longer has any useful life in part or whole form, it must be recycled responsibly, and we ensure that it is done so in strict compliance with our “zero landfill/zero export” policy. We provide a ‘Certificate of Recycling’ depicting serial number, model, weight and recycle date.

We welcome the opportunity to explore how we can help you.