strong roots run deep
Practice Lead, ServiceNow IT Service Management
Patrick Savard has extensive experience in technology leadership, with strong capabilities in IT Service Management (ITSM) and IT Program Management. Patrick is expanding Silver Tree’s ITSM capabilities focusing on ServiceNow, offering solutions that integrate people and process elements with the tool. Patrick spent over 25 years working in information technology at McGraw-Hill and CIGNA. He established and lead a program support office for two major change efforts and service management implementations for separate IT infrastructure and operations organizations. He started his career as an IT professional in IT financial management at CIGNA. Patrick’s first taste of working in an operations organization was as a program lead for a major re-engineering effort to improve healthcare systems production performance at CIGNA. This program was his introduction to IT Service Management, deploying 15 ITIL processes. It resulted in savings of $20M while improving infrastructure availability and performance for business operations and product delivery. Evidence of the impact on services was a data center assessment by a major IT research organization that concluded the data centers were delivering services 40% better than industry averages. At McGraw-Hill, Patrick established and lead an IT Service Management organization. In addition, he was program lead over a major change effort to optimize and improve systems performance from a consolidation of operations organizations. The program resulted in over $160M of cost optimization and operational efficiencies over 5 years while managing an increase in service demand from the business of over 40%. Most recently, as an independent consultant, he has deployed ITSM processes on ServiceNow platforms for multiple clients. He is an Institute Fellow with the Institute for Digital Transformation. Patrick is a member of the Society for Information Management (SIM), Project Management Institute (PMI) and IT Financial Management Association (ITFM). He has a Bachelor of Science in Accounting from Villanova University and Master of Business Administration in Managerial Finance from Drexel University. He holds Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) certifications. In addition, Patrick is a graduate of the Regional Leadership Forum (RLF) of the Society of Information Management. Patrick lives in Princeton, NJ. He has two grown children, Christie, who lives in Media, PA, and Brian who resides in Plattsburgh, NY.
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